Privacy Policy

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Privacy Policy

1. Introduction

VeecoTech Solutions ("we," "us," or "our") is committed to protecting the privacy of our customers, clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when using our domain registration platform at https://billing.veecotech.com.my/login. We comply with Malaysia’s Personal Data Protection Act 2010 (PDPA) and relevant laws enforced by the Malaysian Communications and Multimedia Commission (MCMC).

You agree to this privacy policy when on the website.

2. What Personal Data We Collect

We collect personal data when you:

  • Register a Domain Name: Personal data is required for domain registration through ICANN-accredited registrars and payment gateway providers.
  • Create an Account: When creating an account on our platform for service management.
  • Make Purchases: Billing and payment information for purchases.
  • Contact Us: Customer support and inquiries.

Types of Data Collected:

  • Personal Identifiable Information (PII): Full name, email, phone number, billing address, and domain registration details.
  • Domain Registration Data: WHOIS details as required by ICANN or relevant domain registrars.
  • Payment Information: Processed securely by third-party payment gateways.
  • Technical Data: IP address, device information, browser type and log data.
  • Business Information: Company name, business registration number (if applicable).

Why We Collect This Data:

  • To provide domain registration, purchase confirmations, and support.
  • To comply with ICANN policies on domain ownership transparency.
  • To ensure payment security under Bank Negara Malaysia regulations.
  • To prevent fraud, detect unauthorised activities, and maintain service quality.

3. How We Use Your Information

We use your personal data to:

  • Service Delivery: Provide domain registration, website services, and technical support.
  • Payment Processing: Facilitate payments securely through authorized payment gateways.
  • Account Management: Send account-related communications, including domain renewal alerts.
  • Legal & Regulatory Compliance: Ensure compliance with PDPA, ICANN WHOIS policies, MCMC guidelines, and applicable laws.

Marketing & Communication:

We may send newsletters, promotions, and service updates with explicit consent. You can opt-out of marketing communications at any time.

4. Sharing & Disclosure of Information

We respect your privacy and will not sell or rent your personal data. However, we may disclose your data in the following circumstances:

Disclosure Scenarios:

  • Payment Gateways & Service Providers: To process payments and provide requested services securely.
  • WHOIS Directory (Domain Registrations): ICANN requires domain owner information to be published unless domain privacy protection is purchased.
  • Legal Requirements: As required by MCMC, government authorities, or legal proceedings.
  • Cyber Investigations: We are not responsible for sharing sensitive data when requested by law enforcement or authorised cyber investigation agencies.
  • Business Transfers: In case of mergers, acquisitions, or business restructuring.

5. Data Storage & Security Measures

We follow industry-standard security protocols to protect your data, including:

  • Data Encryption: SSL encryption for sensitive data transfers.
  • Secure Servers: Stored on ISO 27001-certified data centers.
  • Access Control: Restricted access to personal data with multi-layer authentication.

Data Retention Policy:

  • Service-Related Data: Retained as long as necessary to provide services or comply with legal obligations.
  • Account Termination: Data will be securely erased after account closure, except for regulatory compliance records.

6. Your Data Protection Rights

Under Malaysia's PDPA 2010, you have the following rights:

  • Access Your Data: Request a copy of personal data we hold.
  • Correct Data: Update or correct your personal details.
  • Withdraw Consent: Revoke consent for marketing and data processing (excluding essential services).
  • Data Deletion: Request deletion of personal data where legally permissible.

Contact Us:

  • Email: [Insert Email]
  • Phone: [Insert Phone]
  • Mailing Address: [Company Address]

7. Tracking Technologies

Google Analytics:

We use Google Analytics for traffic analysis. Read Google's Privacy Policy at: Google Privacy Policy

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We recommend reviewing third-party privacy policies before sharing your personal data.

9. Changes to This Policy

We may update this Privacy Policy periodically due to legal changes or service improvements. Updates will be posted on the website.

10. Governing Law

This Privacy Policy is governed by Malaysian Law, specifically the Personal Data Protection Act 2010 (PDPA) and MCMC guidelines on data privacy.